Everything you need to launch NexusCore Support confidently
We bundle workspace, API, and compliance docs for every customer. Tell us what you need and our team will curate the packet instead of sending you on a scavenger hunt.
Download API spec
OpenAPI definition for the endpoints available in the private beta.
Status & uptime
Live availability for the workspace, API, and Mesh services.
Email our team
Ask for tailored docs or clarifications and we’ll reply within one business day.
Installation & Workspace Setup
Provision your NexusCore Support workspace, verify domains, and invite your first admins.
Security posture & compliance overview
Review NexusCore Support's security architecture, compliance roadmap, and data handling commitments.
Automation Studio recipe patterns
Design reliable Mesh automations with reusable patterns and testing tips.
Documentation collections
Curated bundles you can share with security, engineering, and operations.
Verify email sending domains with MX, SPF, DKIM, and DMARC records.
Provision your NexusCore Support workspace, verify domains, and invite your first admins.
Roll out multilingual queues, content, and AI assist safely across regions.
Design smart queues with intents, SLAs, and staffing rules.
Resolve your first ticket
tutorialWalk through triaging, drafting, and resolving your first customer request inside NexusCore Support.
Roles & permissions matrix
referenceUnderstand default roles, custom permission sets, and governance tips.
Ramp new agents quickly with structured trainings, shadowing, and tooling tasks.
Run data-backed 1:1s using NexusCore QA, coaching, and goal tracking.
Design reliable Mesh automations with reusable patterns and testing tips.
Roll out product or policy changes without disrupting frontline support.
Capture, triage, and act on feedback collected through NexusCore channels.
Structure clear escalation rules across brands so high-risk tickets get the right attention.
Authentication overview
referenceUnderstand how NexusCore authenticates API requests, manages scopes, and rotates secrets.
Brands API reference
referenceManage brands, settings, and access controls programmatically.
Tickets API reference
referenceEndpoints for creating, updating, and searching tickets through the NexusCore API.
Webhook events summary
referencePayload formats and retry behavior for NexusCore webhook subscriptions.
Audit logging & retention
referenceUnderstand what NexusCore records, how long data is retained, and how to request exports.
How NexusCore handles security incidents and how your team stays in the loop.
Review NexusCore Support's security architecture, compliance roadmap, and data handling commitments.
From solo founders to enterprises—discover how NexusCore's RAG-powered AI orchestration can automate 80% of your customer support while reducing costs and improving response times. Backed by research from Gartner, Harvard Business Review, and Forrester.
Popular launch guides
These are the docs every new partner requests during rollout. Share them with engineering, operations, and compliance leads.
Verify email sending domains with MX, SPF, DKIM, and DMARC records.
Provision your NexusCore Support workspace, verify domains, and invite your first admins.
Walk through triaging, drafting, and resolving your first customer request inside NexusCore Support.