AI copilots everywhere
CORE AI drafts triage, replies, and automations inside the same workspace so agents focus on approvals, not busywork.
Mesh-ready automations
Launch Nexus Mesh jobs or your own infrastructure with retries, alerts, and full observability baked in.
Compliance-first architecture
Audit logs, SSO, encryption, and scoped permissions keep every brand workspace enterprise-ready from day one.
AI & Automation
Automation studio pairs CORE AI decisions with Mesh jobs so every workflow stays auditable.
AI triage & drafting
AI & Automation
CORE AI classifies every ticket, suggests next steps, and drafts human-ready responses in seconds.
- Brand-tuned models
- Confidence scoring
- Suggested replies
- One-click approvals
Guided agent assist
AI & Automation
Live context, macros, and knowledge suggestions help agents resolve conversations without tab hunting.
- Shared omnichannel timeline
- Macro + template library
- Knowledge recommendations
- Context hand-off
Mesh automations
AI & Automation
Trigger Mesh jobs or your own infrastructure with observability baked into every workflow.
- Drag-and-drop automations
- Mesh + webhook actions
- Retry & alerting
- Audit trail
Operations
Knowledge ingestion
Operations
Sync docs, URLs, and tickets so CORE AI answers with your brand voice and latest policies.
- Crawler & file uploads
- Section-level search
- Version history
- Quick reindex
Omnichannel workspace
Operations
Email, chat, and form submissions land in one queue with SLA timers, drafts, and escalation paths.
- Unified inbox
- Smart routing
- SLA tracking
- Linked conversations
Playbooks & roles
Operations
Multi-brand access, approval chains, and seat management designed for fast-moving teams.
- Role-based visibility
- Brand isolation
- Approval workflows
- Seat insights
Analytics
Real-time dashboards surface AI performance, queue health, and automation ROI.
Analytics & reporting
Analytics
Live dashboards surface queue health, automation ROI, and agent impact.
- Realtime metrics
- Automation ROI
- Agent performance
- Export-ready reports
Security
SOC 2-ready controls: SSO, audit logs, encryption, and scoped API keys.
Security & compliance
Security
SOC 2-ready practices: SSO, audit logs, encryption, and granular API scopes.
- SSO / SAML
- Granular API keys
- Audit logging
- Encryption at rest & in transit
Multi-brand control
Security
Spin up brand workspaces in minutes with isolated data, SLAs, and automation rules.
- Brand templates
- Custom SLA policies
- Dedicated automations
- Scoped analytics
Integrations
Open integrations
Integrations
Use our REST API, webhooks, and Mesh actions to connect CRM, billing, or in-house tools.
- OpenAPI spec
- Event webhooks
- Mesh connectors
- Postman collection