We’re building the future of customer support with AI that understands, learns, and adapts to help teams deliver exceptional experiences at scale.
To democratize world-class customer support by making AI-powered tools accessible to businesses of all sizes. We believe every customer interaction is an opportunity to build lasting relationships.
Our platform combines the efficiency of automation with the empathy of human touch, ensuring that technology enhances rather than replaces the human element in customer service.
Every rollout is collaborative. We work directly with support leaders to understand their queues, knowledge sources, and compliance needs before automating anything. Success for us is measured in stronger customer experiences, faster handoffs between AI and humans, and teams who feel confident shipping updates.
As we onboard more partners, we share learnings—not vanity metrics—to help peers avoid the pitfalls of rushing automation. Transparency keeps us accountable and ensures we build with, not just for, our community.
The principles that guide everything we do
Every decision we make starts with how it impacts our customers and their success.
We push the boundaries of what's possible with AI to solve real customer support challenges.
We understand that behind every ticket is a person who needs help, and we design with that in mind.
We believe technology should make work easier, not harder. Simplicity is our guiding principle.
CORE started as an internal toolkit to keep frontline teams in sync when every queue felt on fire. We saw how long escalations lingered, how knowledge fell out of date, and how customers felt the gaps. That frustration shaped our playbooks, and those playbooks became the product.
Instead of chasing abstract metrics, CORE AI stays grounded in what support teams need day to day. The stories we care about are the late-night saves, the escalations that never happened, and the leaders who can finally see the bigger picture because the busywork is handled.
We'll add more here soon—real stories from the partners rolling CORE into their operations. Until then, we're keeping the spotlight on the problems we solve together.
We’re just getting started. Help us build the future of customer support.