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Support analytics snapshot
Track queue health, AI performance, and automation ROI inside NexusCore analytics.
6 min•operations•
analytics
operations
Dashboards included
- Queue health – inflow vs. outflow, SLA risk, backlog trend.
- AI assist – draft acceptance rate, average edit distance, fallback reasons.
- Automation ROI – time saved per Mesh recipe, run counts, success rates.
- Customer experience – CSAT snapshot, reopen rate, sentiment trend.
Filters
Use filters for:
- Brand or workspace
- Channel (email, chat, web form)
- Intent group
- Time range (rolling 7 days, 30 days, custom)
Exports
- Generate CSV or JSON exports from each dashboard.
- Schedule weekly email summaries to leadership.
- Push metrics to BI tooling via the
/v1/analytics/exportendpoint.
Alerts
Configure alerts to notify teams when:
- SLA risk exceeds threshold.
- AI draft acceptance drops below target.
- Automation failure rate exceeds defined limit.
Alerts can send via email, Slack, or PagerDuty.
Custom metrics
- Tag tickets with
campaign,product, orregionto slice reports. - Connect data warehouse via Mesh to join with revenue or churn analysis.
Analytics gives shared visibility so stakeholders can act before queues slip.
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